We are committed to providing a high-quality service. If you have any concerns about our work or service, please raise them with your partner contact as soon as possible so that we can address them promptly.
If we are unable to resolve your concerns, you may initiate our formal complaints procedure. A copy of our complaints procedure is available on request. We will review your complaint and will write to you setting out our findings and conclusions.
If you are not satisfied with our response, you may be entitled to refer your complaint to the Legal Ombudsman, an independent body that handles complaints about legal services. The Legal Ombudsman expects complaints to be made within six months of a final response and no more than one year from the date of the act or omission (or from when you should reasonably have known there was cause for complaint).
The Legal Ombudsman can be contacted at:
Website: https://www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk
Telephone: 0300 555 0333
Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
We are authorised and regulated by the Solicitors Regulation Authority (SRA). If you consider that we have breached the SRA Standards and Regulations, you may report your concerns to the SRA at https://www.sra.org.uk.